IOOTE ensures delivery of the purchased product within 3 business days within Dhaka City and within 5 business days outside Dhaka city. Our team will contact with you after successful purchase. Once verified, the product will be dispatched for delivery.

If the product you purchased is damaged/defected then it can be returned with proper documentation and proof of damage while receiving. Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 working days.